FAQ_

Go to your customer space. You can send us a message and tell us that you want to cancel or change your order. In the event of a cancellation, we will refund depending on the payment method that you used.

You have 14 days after receiving your product, return it and get your money back.

Once your order is completed, go to your account to retrieve the package tracking number.

Refundings of an order is done within 30 days. Moreover, we can not make refundings on the weekends, banks are closed and no operations can be performed.

We occasionally conduct trade by offering discounts through coupon codes. Once your product is selected, confirm your order by going to the basket and enter the coupon code in the area provided for this.

You keep the option of buying a product, even if it is not in stock. In this case, we inform you of the necessary waiting time. It often need less than one week to replenish our stock.

You can pay by credit card, check, bank transfer, PayPal, administrative mandate.

You must remember your ID and password you chose during registration.

If you have forgotten your password, click "Forgot Password" and you will receive your new password you can custom once entered into your account

Are you a dealer, a company, government agency, please contact our customer service at 04 65 43 08 77 or email: info@batteriedeportable.com you can enjoy ease of payment and specific prices.

Log into your account. In the "change your account", you have the possibility of two different addresses (one for billing, one for delivery), change your password. You can also add a comment (door code, floor, ...).

We ship all over Europe.

For a package shipped to France in Colissimo, it takes two working days. For a package shipped to Europe Colissimo, it takes four days.

We use Colissimo and Chronopost. Colissimo deliveries are free and takes 2 days.
Delivery by Chronopost has an additional cost, and is done in 24 hours.

Log into your Account to send us a message if an error occured in your order. We will contact you within 24 hours to rectify the situation.

You can contact customer service by phone from 9am to 12h and 14h to 17h 04 65 43 08 77. You can also contact us on Your Account by going to the "your order" then "detail of command ".

In case you have the tracking number, it means that your order is still being shipped
If you do not have the tracking number in spite of the order is confirmed, it may be that we are awaiting delivery. We willsend you an email as soon as we ship the product.

It happens that there is one or two copies in stock, and many people order the same product reducing the stock to zero. In this case, we inform you as soon as the delivery take place on Your Account.

Login to your account and go to the "orders". You can select the command you want to get the bill of.

The product you ordered is certainly compatible with other references. For the same product (batteries, chargers) there may be dozens of compatible references. In this case, we record references compatible with the product, which may be different from yours, on the invoice.

The fact of using a new battery, including a battery of different capacity than the original, resulting in a calibration process that allows 100% load and optimize the lifetime of the battery. The calibration of the measuring system on the computer which will measure the residual battery power is to do only once as follows: fully charge the battery, use the computer until it remains only 10% load, reload without interruption. The measurement of the residual energy will be more accurate This calibration should be done monthly. If there is no evolution, it is also possible to enter into your computer's BIOS where may be a calibration procedure. Your operating system via Windows utility for example can also help you delete this dysfunction.

To better advise you, tell us the references written on your charger, the voltage (V) and current (mAh) and the brand and model of your computer. Also measure the connector (plug that plugs into the computer). To measure this, please have a rule Take the front connector then measure the outer and inner diameters (inside vacuum forming a circle). There are several dimensions of connectors for the same compatible charger. (The most common 4: 7.4 * 5.0 - 5.5 * 2.5 - 4.8 * 1.7 - 5.5 * 1.7).

It is the sign of a defective product, please return the product and we will replace it with a new one.

We advise you to search by the reference model of the battery (or charger).
We can not list all existing products for the same battery (or charger). If you can not find the product using the reference of the battery or charger, please contact us indicating the exact reference of your equipment.

You can safely use a battery that have different energy capacity from the original one. The capacity of a battery is defined in "mAh" (milliamp-hours). the more capacity, the longer autonomy will last.

Contains mostly generic products that are 100% compatible. These products have been developed in partnership with electronic equipment manufacturers in accordance with the technical specifications of the devices.